Customer reps wearing headsets at their computers

Medical Communications

PPD’s medical communications team is your global partner for providing accurate medical information with a focus on compliance and delivering outstanding customer experience. With more than 25 years of experience, our multidisciplinary team of 800 highly trained and experienced health care professionals includes nurses, pharmacists, life science graduates and support staff.

Global Scalability and Local Expertise

Our 11 global contact centers provide comprehensive services that can be customized and integrated for a seamless full-service solution or provided on a stand-alone basis to meet your specific needs. Our experience also includes supporting full portfolios of marketed products. These services include:

  • Medical information inquiry management
  • Adverse event and product quality complaint management
  • Marketing program support
  • Patient adherence
  • Clinical trial support
  • Product recall and crisis management
  • Technology suite and innovative tools

Clinical Trial Support Services

We deliver a seamless clinical trials experience while reducing the burden on sites. We provide a dependable source of information and support for patients, sites and caregivers. These benefits include:

  • Expedited enrollment
  • Increased retention and less patient dropout
  • Alignment of potential investigators and sites
  • Customer insights and data

Maximizing the Patient’s Experience with Your Product

Our patient adherence services provide a consistent source of information and support to enhance the patient experience. We offer fully customizable programs that empower patients to successfully navigate their prescribed therapies.


In the Past 25 Years

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Supported more than 100+ product Launches


Managed more than 18 million medical information inquiries


Documented more than 3.5 million adverse events and product complaints