Medical Communications

PPD takes “patient-centric” to a new level, empowering patients with knowledge at every step along their health care journey. Our medical communications team aligns with your company’s culture and values, seamlessly connecting patients, their families, and their health care providers with the answers and support they need to move forward with peace of mind.

For more than 25 years, PPD has earned its reputation by focusing on the person behind the patient. That philosophy fuels all our medical communications efforts, from program setup and staffing, to systematizing best practices and introducing new technologies.

We train our team of experts to answer questions with solid information and sincere compassion—whether it’s a call, an email or an online chat. We leverage our experience to ramp up quickly and optimize, giving you the confidence that we’ll represent you well in managing each contact.

DEPTH OF EXPERTISE, PLUS A FULL SPECTRUM OF SERVICES

PPD provides a multidisciplinary team of highly trained and experienced health care professionals including nurses, pharmacists, life science graduates and support staff. We match the level of expertise to the requirements of each customer call. Our full menu of medical communications services can be customized to meet the needs of your program today and in the future.

ACHIEVEMENTS IN THE PAST 25 YEARS

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Million inquiries managed

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Product launches

Medical Communications Today

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Global staff

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Countries supported

Questions?

We welcome the opportunity to assist with your medical communications needs.

A VIRTUOUS CIRCLE OF ACCURATE RESPONSE & INSIGHTFUL FEEDBACK

As your frontline representative, each medical communications team member adds value as a brand ambassador, armed with the right level of experience and training for the type of inquiries they receive—whether they’re speaking with health care providers, family members, or the patients themselves. PPD completes the communication loop by providing you with feedback and insights that help you improve service and build loyalty.

DELIVERING EXCELLENCE IN MEDICAL COMMUNICATIONS ON A GLOBAL SCALE

As a global leader of medical information contact centers, PPD provides local, regional, and global solutions customized to meet each client’s needs. PPD’s reach extends to 10 countries, with agents speaking 18 languages.

Effective communication worldwide requires more than language mastery. While the language capabilities of PPD’s medical communications team are third-party verified, their fluency also extends to local culture and health care systems. Their knowledge of the local culture frequently comes from direct experience living and working in the countries they serve.

The ability to speak those three “languages” leads to more successful communication, greater clarity and empathy for the patients, their caregivers and family members.

HIGH-STAKES DEADLINE

Support for a client’s diabetes market called for an emergent program—with C-suite visibility—to go-live in 30 days. PPD moved to action and delivered with a team of 10 fully-trained HCPs.

LEARN & LAUNCH

PPD’s experience helps clients understand and plan for the volume and length of launch activity. PPD maintains a library of 75 launches—sortable by therapeutic area, route of administration, and other variables.

TEAMWORK PLUS

Turning frontline experience into actionable feedback, the PPD medical communications team members delivered real-world insight that proved invaluable to the re-engineering of a pen device.

fast ramp-up

When a client came to PPD with a full product recall, PPD responded within one week with a comprehensive onboarding and training plan for the 100+ staff members required.