PPD’s Patient-First Programs
Our patient engagement solutions surround trial participants with support, information, guidance, encouragement and continual reminders that they play an essential role in advancing the future of medicine.
Understanding the patient’s clinical trial experience is essential to improving future clinical trial design and execution. PPD’s patient-centered services are designed around the unique needs of the patient. Feedback from patients and site staff is important to demonstrate meaningful impact from these efforts/investments.
Seasoned concierge representatives provide personalized service and support to enhance patients’ comfort with trial participation and facilitate a positive experience. They proactively engage patients and caregivers to answer questions, arrange transportation, confirm appointments, and provide ongoing guidance and support.
Patient Transportation Program
Full-service booking and coordination of patient transportation to and from the study site that lower barriers to patient participation, enhance patient satisfaction with the trial experience, and provide customized auditing and verification of travel expenses for customers.
Patient Reimbursement Program
Unparalleled global reach in 200+ countries and more than 150 currencies, with flexible payout options that reduce patient and caregiver stress and lessen the administrative burden on customers and sites.
Global footprint of key partners who perform many assessments in the comfort of a patient’s, thus removing travel and logistical burdens related to site visits.