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Global Technology Services

Our technology services provide guidance on how to use information technology (IT) as a tool to facilitate business change, transformation and growth. The group is committed to understanding the business perspective and applying service management best practices to deliver the power of technology through effective IT solutions and service support:

  • Technology service center – Our centralized support services provides single point of contact for IT support to internal and external customers for all IT issues, questions and requests.
  • Incident management – Interruptions or reduction in quality of services provided to customers are effectively managed through the use of a ticket system to restore normal service as soon as possible. First and second line support teams operate as single, centralized entities regardless of location.
  • Release management – Our engineering team manages the desktop environment through the planning, design, build and release of desktop images and applications, empowering our customers with the technology to perform their roles.
  • Access management – We protect business information from unauthorized disclosure through the management of access to network, systems and applications.
  • Operations management – We provide engineering and delivery of network, security, servers and database administration, including availability, capacity and IT service continuity management.
  • Applications management – We provide application, system and web development services, working with the business to develop innovative solutions that empower employees and clients with quicker and easier access to more integrated and trusted data.