Enhancing Your Experience: What to Expect From Us in 2025
We are investing in new efficiencies to deliver even greater operational excellence for our customers and their unique clinical programs.
It’s important for your clinical research organization (CRO) to continually assess and invest in capabilities that help drive the success of your clinical program. There are three core areas we are strategically addressing this year. They include:
1. Upgrading our technology stack
We’ve prioritized targeted improvements and new systems and tools that drive innovation, enhance efficiency, and improve site and patient relationships.
Customers can anticipate:
- A new tool to facilitate faster site contracts and payments
- Migration to an upgraded clinical trial management system (CTMS)
- Better insights on site health through data integration
- Less manual effort in study build through automation
- A flexible and simplified solution for monitoring visits and sampling
- AI-enabled forecasting and capacity planning
- Enhanced reporting and automation capabilities
2. Enhancing workflows and empowering teams
You can anticipate streamlined communication pathways, reduced chances for error, more reliable data and the surpassing of industry standards, creating a culture of excellence.
As a result, customers can expect:
- More efficient processes for site contracting and payments
- A switch from manual to automated intake
- Enhanced connectivity and ease of our systems and tools
- Simplified customer and study experience
- Leveraging strategic growth locations to diversify our talent
- Strengthened portfolio structure and relationships
3. Unlocking new levels of value with expanded offerings
We are launching more dynamic and integrated service offerings that leverage the very latest automation and integrations to accelerate your unique drug development journey in new and different ways.
Customers will be able to leverage:
- Accelerator™ Drug Development, our 360° CDMO and CRO solutions from Thermo Fisher Scientific
- Strategic depot network updates to enhance clinical supply services
- Optimized service portfolio through the implementation of new technologies
- Upgraded systems to improve case processing speed
- Increased availability of AI-assisted tools
- Enhanced integrations that drive innovation
The enhancements listed above will be implemented throughout 2025, empowering your clinical programs with stronger data integration, greater agility and operational excellence.