Clinical Trial Contact Center Solutions

Meaningful connections for great first impressions

Our customized Clinical Trial Contact Center solutions help to ensure patients around the globe have an exceptional experience at critical touch points. Each solution is tailored to your needs.

Medical professional using virtual research coordination center on tablet.

Virtual Research Coordination Center (VRCC)

VRCC acts as a virtual study coordinator that handles data collection, patient communication and site support. Customized solutions are designed to alleviate sites’ unique burdens and manage centralized tasks, supporting sites with trial setup, patient consent and screenings, enrollment, protocol adherence, medical record collection, serious adverse event intake, and more.

Clinical trial hotline

Patients, caregivers and health care providers receive information about trials through our clinical trial hotline. It also enables screening and referral – connecting the right patients to studies by providing initial inclusion and exclusion pre-screening, along with site referrals.

Person siting on couch receiving mobile alert

Patient concierge services

These services drive patient retention and engagement through targeted outreach to educate patients and uncover barriers to participation. As a result, sponsors get proactive alerts around any reoccurring barriers and can resolve them to improve the patient experience. The patient concierge delivers reminders to facilitate ongoing engagement and protocol adherence, and coordinates services to streamline logistics.

Ready to ensure your patients have an exceptional experience?

We are! Schedule a meeting for a solution tailored to your needs.