Patient First Digital Solutions

Driving patient access, enrollment and retention in clinical research

The PPD™ clinical research business of Thermo Fisher Scientific is transforming the clinical trial experience. Our patient first digital solutions integrate cutting-edge technology, digital partnerships and data-driven strategies to accelerate recruitment while making research more accessible, inclusive and efficient for patients.

Our end-to-end approach enhances every stage of the patient journey from the first click-through recruitment to the last visit — making it easier for a diverse set of patients to access, enroll and participate in research.

Contact our experts

2025 ISG Provider Lens™ Report

Get the report

Enhance Patient Recruitment in Clinical Research

Watch the webinar

Trends Shaping the Patient Experience in 2025

Get the report

Revolutionizing Patient Recruitment in a Dynamic Landscape

Watch the webinar

Our patient first experience

0 +

patients referred to sites

0 +

patients pre-screened within our network

0 +

studies supported across 76 countries

Patient First Digital solutions overview

Discover how to make it easier for patients to access, enroll and participate in research.

Download the overview

Our patient first solutions

Man in wheelchair speaking to a clinical trial physician virtually

Real-world representation

Successful clinical trials begin with expanded patient access driven by patient-centric study designs that reduce barriers to participation. We help sponsors create study designs that expand access to a broader, more inclusive patient population while reducing participation burdens and improving data quality.

Learn how we bring trials to patients

Patient recruitment and engagement

Our recruitment and enrollment solutions accelerate patient identification using integrated in-house capabilities—digital marketing, omnichannel data, patient insights, and industry-leading registries. AI-powered pre-screening and matching ensure the right patients are enrolled in the right studies at the right time.

Learn more about our integrated tools

Patient speaking to a doctor on a phone via televisit

Decentralized clinical trials

Our decentralized clinical trials (DCT) ecosystem brings the trial closer to the patient through home trial services, remote televisits and digital solutions like eConsent, electronic clinical outcome assessments (eCOA) and wearables, eliminating geographical barriers to make trials more competitive and help ensure scientific validity.

Learn how we optimize the patient journey

Man using a mobile phone receiving notifications

Online community platform

HealthUnlocked™, the world’s largest social network for health, hosts online communities for 300+ conditions. In these communities, patients with similar indications can talk with one another and access information and support produced and compiled by medical professionals and patient advocacy groups.

Learn more about HealthUnlocked

Clinical trial participant using a digital device to manage account

Global contact center

We deliver comprehensive engagement strategies to keep participants informed and supported throughout their trial journey. Our 24/7 patient-first navigator service reduces dropout through travel support, reimbursements, scheduling, and reminders.

Learn more about our patient engagement

Driving smarter, faster clinical research with expertise and innovation

Our patient first digital solutions combine decades of experience supporting our global CRO and site network with recruitment and DCT solutions. Our growth represents our learnings and the connection of technology and health care to bring a single, consolidated patient-first approach to your trial.

Contact our experts

Five business professionals having a meeting with a white board in the back.

Interested in learning more about how patient first digital solutions can transform your clinical trials?

Contact us to discover how our solutions can enhance your research outcomes.