Medical Information Communications
In health care, lives depend on the precision of information, the speed of delivery, and the expertise behind every interaction. That’s why medical information communication services from the PPD™ clinical research business of Thermo Fisher Scientific are designed to meet evolving needs across the product lifecycle, from trial recruitment to regulatory communications, launch preparation and ongoing product and customer support.
With flexible, fit-for-purpose solutions and integrated contact center and medical writing support, you’ll gain the confidence of knowing your brand is protected, your stakeholders are informed, and your teams are empowered to focus on what’s next.
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years of leadership
pharmaceutical companies
product launches
supported countries
inquiries handled per year
Everything your team needs, already built in
Our phone, chat, email and SMS meet customers where they are
Proficient in all therapeutic areas with native language fluency in 25+ languages
99% detection accuracy with built-in quality controls
Tailored outreach to address adherence barriers and improve outcomes
Rapid response models for market events and volume surges
Analytics and dashboards developed to keep you close to your products and customers
Purpose-built support for precision, compliance and care
Discover how a strategic partner can help you elevate medical information program from a requirement to a business driver.
Expertise that scales with you
Whether you’re an emerging biotech launching your first asset or a global biopharma expanding a mature portfolio, you need a partner who can flex with your needs, without sacrificing quality, compliance or speed.
Our model is built to support where you are now and where you’re headed next. Tailored, fit-for-purpose programs and nimble staffing models are supported by global infrastructure, deep therapeutic expertise, and a robust technology platform — ensuring every solution is designed to align with your goals, resources and growth trajectory.
Clear, compliant content for every stage of development
Strategic communication is essential to regulatory success and stakeholder engagement. Our expertise ensures we deliver scientifically grounded, audience-aware, and platform-optimized content that aligns with your strategy, your compliance requirements, and your need for agility.
Our global experience and digital fluency enable us to deliver a wide range of high-quality content, from response documents and AMCP dossiers to FAQs and patient communications, each tailored to its audience and optimized for fast, compliant review. A fully integrated contact center and content development model aligns frontline engagement with scientific accuracy, creating a seamless ecosystem where insights flow and decisions accelerate.
Risk strategies designed for regulatory strength and patient safety
Risk Evaluation and Mitigation Strategies (REMS) demand compliance, precision and collaboration, backed by a partner who understands how to operationalize regulatory requirements while mitigating unnecessary burden.
Our team combines regulatory expertise, operational scalability, and experience across therapeutic areas to help you design, implement, and manage REMS programs that meet regulatory expectations and support patient safety. From strategy and submission through execution and optimization, we bring a coordinated, insight-driven approach to every program.
Digital solutions, designed for agility and built for impact
Technology should never slow you down. Our digital solutions are designed to enhance your service, not complicate it, streamlining workflows, enabling faster answers, and delivering data that enables you to stay ahead of evolving needs. Whether you use our platform, your own, or a hybrid approach, we flex to fit your systems while providing tools and data that power smarter decision-making, scalable support, and stronger connections with patients and HCPs.
Our blueprint for human-led, tech-enabled support
Streamline inquiry handling and reduce manual lift with AI-driven tools and self-service options, supported by human oversight to maintain quality and speed.
AI-enhanced tools personalize responses, detect sentiment, and guide agents in real time to improve efficiency, accuracy and customer experience.
Integrated data systems and dashboards provide meaningful insights into program performance, helping you optimize service, ensure consistency and make smarter decisions at every step.
Built to anticipate. Trusted to deliver.
Having a partner with the expertise to provide accurate information and personalized care isn’t just important. It’s essential. Let’s get started.