A patient concierge serves as a single point of contact that proactively helps patients navigate the complexity of clinical trials while providing support for comprehension, participation logistics and technologies. This service is designed to increase patient engagement and retention, and decrease sites’ administrative responsibilities. Using the concierge program can lead to expedited trial timelines, enhanced site relationships and potentially lowered costs.
Specific services that a patient concierge provides include:
- Appointment reminders and follow ups
- Requests for retention services, such as transportation or reimbursement
- Site and trial experience feedback
- Trial information
- Device training and support
- Medication reminders