Patient First Digital Solutions
2025 ISG Provider Lens™ report
Explore this research report comparing provider and CRO strengths, challenges and competitive differentiators.
Driving patient access, enrollment and retention in clinical research
The PPD™ clinical research business of Thermo Fisher Scientific is transforming the clinical trial experience. Our patient first digital solutions integrate cutting-edge technology, digital partnerships and data-driven strategies to accelerate recruitment while making research more accessible, inclusive and efficient for patients. Our end-to-end approach enhances every stage of the patient journey from the first click-through recruitment to the last visit — making it easier for a diverse set of patients to access, enroll and participate in research.
patients referred to sites
patients pre-screened within our network
studies supported across 76 countries
Bringing trials to patients
Successful clinical trials begin with expanded patient access driven by patient-centric study designs that reduce barriers to participation. We help sponsors create study designs that expand access to a broader, more inclusive patient population while reducing participation burdens and improving data quality.
Integrated tools for matching patients with sponsors
Our recruitment and enrollment solutions accelerate patient identification through a wide range of in-house capabilities, such as digital marketing, creative agencies, omnichannel data, patient advisory groups, and our industry-leading patient registry and communities. Coupled with our advanced pre-screening and matching solutions powered by artificial intelligence (AI), we ensure that the right patients are matched with the right studies at the right time, increasing enrollment quality.
Optimizing the patient journey — from first click to last visit
Our decentralized clinical trials (DCT) ecosystem brings the trial closer to the patient through home trial services, remote televisits and digital solutions like eConsent, electronic clinical outcome assessments (eCOA) and wearables, eliminating geographical barriers to make trials more competitive and help ensure scientific validity.
Online community platform supports patients in their health care journey
HealthUnlocked™, the world’s largest social network for health, hosts online communities for 300+ conditions. In these communities, patients with similar indications can talk with one another and access information and support produced and compiled by medical professionals and patient advocacy groups.
Human-centered, digitally-enabled patient engagement
We provide comprehensive engagement strategies that keep participants involved and informed throughout their trial journey. Our patient-first navigator service offers 24/7 support, covering travel assistance, reimbursement coordination, appointment scheduling and study reminders to reduce dropout rates. Through our HealthUnlocked online community platform, we extend patient support beyond the trial setting, fostering community connection among individuals seeking to understand their conditions and treatment options, including advocacy for research participation.
Driving smarter, faster clinical research with expertise and innovation
Our patient first digital solutions combine decades of experience supporting our global CRO and site network with recruitment and DCT solutions. Our growth represents our learnings and the connection of technology and health care to bring a single, consolidated patient-first approach to your trial.
Interested in learning more about how patient first digital solutions can transform your clinical trials?
Discover how our solutions can enhance your research outcomes.