Clinical Support Systems and Services
Global Technology Services
Our technology support service team is made up of internal employees, not outsourced, and drive a level of passion and engagement for PPD’s mission. The group is committed to understanding the business perspective and applying service management best practices to deliver the power of technology through effective IT solutions and service support. This team fields more than half a million tickets each year from our PPD colleagues and resolves 71% of calls on first contact, all while operating 24 hours a day, 7 days a week, 365 days a year.
- Walk up service windows in key offices to support PPD employees and facilitate business continuity
- Enabling our employees to work from anywhere, at any time, using laptops and cloud applications
- 3-tier “follow-the-sun” support 365 days per year
LEARN MORE ABOUT CLINICAL SUPPORT SYSTEMS AND SERVICES
PPD’s clinical systems support team is the first line of support for clinical applications and contracted services.