Medical Communications

Medical Information Expertise and Full Spectrum Communication Services

PPD takes “patient-centric” to a new level, empowering patients with knowledge at every step along their health care journey. Our medical communications team aligns with your company’s culture and values, seamlessly connecting patients, their families and their health care providers with the answers and support they need to move forward with peace of mind.

For the past 30 years, PPD has earned its reputation by focusing on the person behind the patient. That philosophy fuels all our medical communications efforts, from program setup and staffing, to systematizing best practices and introducing new technologies.

We train our team of experts to answer questions with solid information and sincere compassion—whether it’s a call, an email or an online chat. We leverage our experience to ramp up quickly and optimize, giving you the confidence that we’ll represent you well in managing each contact.

ACHIEVEMENTS IN THE PAST 30 YEARS

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Million inquiries managed

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Product launches

MEDICAL COMMUNICATIONS TODAY

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Global staff

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Countries supported

Medical Communication Services

Extensive Support Our professionals provide a bridge between your patients, their health care providers and your product.
Response Strategy Equipped to respond effectively and efficiently with our multichannel contact center.
Patient Centricity and Focus Response strategy, expertise and processes to get up to speed fast and scale to match program needs.
Medical Communication Experience Benefit from our lessons learned from hundreds of product launches and informed decision-making.

DEPTH OF EXPERTISE, PLUS A FULL SPECTRUM OF SERVICES

PPD provides a multidisciplinary team of highly trained and experienced health care professionals including nurses, pharmacists, life science graduates and support staff. We match the level of expertise to the requirements of each customer call. Our full menu of medical communications services can be customized to meet the needs of your program today and in the future.

FOCUS ON PROGRAM SUCCESS

Medical Information Inquiry Management
Clinical Trial Support
Adverse Event & Quality Compliant Management
Patient Adherence Outreach
Product Recall & Crisis Management
Marketing Program Support

ACCURATE RESPONSE & INSIGHTFUL FEEDBACK

As your frontline representative, each medical communications team member adds value as a brand ambassador, armed with the right level of experience and training for the type of inquiries they receive—whether they’re speaking with health care providers, family members or the patients themselves. PPD completes the communication loop by providing you with feedback and insights that help you improve service and build loyalty.

DELIVERING EXCELLENCE IN MEDICAL COMMUNICATIONS ON A GLOBAL SCALE

As a global leader of medical information contact centers, PPD provides local, regional and global solutions customized to meet each client’s needs. PPD has medical communications operational centers across 10 countries, with agents speaking 18 languages.

Effective communication worldwide requires more than language mastery. While the language capabilities of PPD’s medical communications team are third-party verified, their fluency also extends to local culture and health care systems. Their knowledge of the local culture frequently comes from direct experience living and working in the countries they serve.

The ability to speak the language in addition to fluency and understanding of local culture and health care systems lead to more successful communication and greater clarity and empathy for patients, their caregivers and family members.

HIGH-STAKES DEADLINE

Support for a client’s diabetes market called for an emergent program—with C-suite visibility—to go live in 30 days. PPD moved into action and delivered with a team of 10 fully-trained health care professionals.

LEARN & LAUNCH

PPD’s experience helps clients understand and plan for the volume and length of launch activity. PPD maintains a library of 75 launches—sortable by therapeutic area, route of administration and other variables.

TEAMWORK PLUS

Turning frontline experience into actionable feedback, the PPD medical communications team members delivered real-world insight that proved invaluable to the re-engineering of a pen device.

FAST RAMP-UP

When a client came to PPD with a full product recall, PPD responded within one week with a comprehensive onboarding and training plan for the 100+ staff members required.