We recently partnered with a multinational pharmaceutical company that approached us with a similar challenge. The company needed a trusted medical communications partner to resolve contact center obstacles, including high turnover and
low recruiting, an unreliable management team, and a lack of pharmaceutical and industry expertise.
How we partnered…
Leveraging 30 years of experience in medical information contact centers, PPD, the clinical research business of Thermo Fisher Scientific, ensured the success of our client’s program. Key to their
success was the delivery of solutions centered on a committed management team and open communication. This enabled the client’s teams to have anticipate issues, implement initiatives and address challenges in real time.
The client started meeting recruiting targets at 100 percent and lowered staff turnover to under 15 percent. PPD’s client now handles over 150,000 multichannel inquiries a year in both English and