Across many industries, the use of technology has become increasingly important in improving the customer experience. The medical information industry has unique regulatory and compliance challenges in adopting innovative technologies. However, pharmaceutical companies are increasingly leveraging medical information technology to automate processes, analyze data and personalize interactions. While these technologies and solutions are advantageous, medical information and medical affairs leaders are sorting through a dizzying number of available tools and attempting to establish effective strategies to implement affordable and valuable technologies that benefit the company and their customers.
In this webinar you will learn:
- Various technological tools that pharmaceutical companies can use to improve the customer experience, such as bots, sentiment analysis, natural language processing, data analytics tools and voice transcription.
- How to leverage and deploy the right technology to improve the customer experience, as demonstrated through case studies.
- Best practices and lessons learned, from our featured speakers.